At GlowQueen, we are committed to providing our customers with high-quality beauty products that meet and exceed their expectations. We take great care to ensure the quality and integrity of our products. However, we understand that unforeseen issues may occasionally arise.
Returns and Exchanges
Due to the nature of the products we sell, we do not offer returns or exchanges once a product has been sold. This policy is in place to maintain the safety and integrity of our beauty products. We encourage all customers to carefully consider their purchases before completing their order.
Damaged Products
In the rare event that you receive a damaged product, we are here to assist you. If you discover that your product has been damaged during shipping or for any other reason, please contact us within 12 hours of receiving the product. To report a damaged product, please send an email to [Customer Support Email] with the following information:
- Your full name
- Order number
- Description of the damage
- Clear photos of the damaged product and its packaging
Once we receive your email and validate the damage, we will arrange to send you a new, undamaged product. Please note that any requests for replacement due to damage must be made within the 12-hour timeframe after receiving the product.
Order Pickup and Delivery
We strive to ensure a smooth and efficient ordering process for all our customers. If you place an order with us but do not pick up your order, the following policy will be applied:
Future orders Any future orders placed will not be entertained without advance payment or online payment. This policy helps us manage our inventory and streamline the order fulfillment process.
It is our aim to provide the best possible customer service and to ensure your satisfaction with our products. We kindly request that you carefully review your order and contact us promptly if you encounter any issues. Our team is here to assist you in any way we can.
If you have any questions or concerns about our refund policy or need quick assistance with a damaged product, please reach out to our customer support team at +92 333 4447331
Thank you for choosing GlowQueen, and we appreciate your support.